Rapid Replacement Service

Our no-hassle Rapid Replacement Service covering selective products offers the fastest recovery time for equipment failures and reduces unintended downtime for your mission-critical industrial network.

To Request Service or More Information 1-888-908-3330
rapidreplace@neteon.net
Covered Product Moxa EDS-500A and EDS-500E Series  more products will be added for this service soon
Service Cost Include TWO rapid replacements of covered product still under manufacturer’s warranty. Service cost varies by products.
Product Availability Guaranteed availability of the replacement unit
Processing Time Replacement unit guaranteed to ship within 1 business day
Shipping Service cost includes both next day shipping for replacement unit and return shipping for failed unit
Neteon Simple Swap Include step-by-step instruction to quickly replace failed equipment and restore settings into replacement unit
Product Warranty The covered products must still be under manufacturer’s warranty coverage at the time of service request.  All remaining warranty coverage of the failed unit will be transferred to the replacement unit.
Replacement Unit Could be new or refurbished product
Service Availability Within United States