Our no-hassle Rapid Replacement Service covering selective products offers the fastest recovery time for equipment failures and reduces unintended downtime for your mission-critical industrial network.
|To Request Service or More Information||1-888-908-3330
|Covered Product||Moxa EDS-500A and EDS-500E Series more products will be added for this service soon|
|Service Cost||Include TWO rapid replacements of covered product still under manufacturer’s warranty. Service cost varies by products.|
|Product Availability||Guaranteed availability of the replacement unit|
|Processing Time||Replacement unit guaranteed to ship within 1 business day|
|Shipping||Service cost includes both next day shipping for replacement unit and return shipping for failed unit|
|Neteon Simple Swap||Include step-by-step instruction to quickly replace failed equipment and restore settings into replacement unit|
|Product Warranty||The covered products must still be under manufacturer’s warranty coverage at the time of service request. All remaining warranty coverage of the failed unit will be transferred to the replacement unit.
|Replacement Unit||Could be new or refurbished product|
|Service Availability||Within United States|